When you’re an entrepreneur and business owner, you’re going to work with vendors and suppliers on a near daily basis to serve your customers. As a travel business owner, this can mean anything from hotels to airlines to B&B owners, car rental companies and more.
But not all suppliers and vendors are created equal. Some are better at what they do than others, and even some of the best ones might not be the right fit for your business. That’s why it’s so important to carefully consider each vendor and do your research first.
Here are a few tips to help you work successfully with suppliers and vendors:
Tip #1: Look at Their Reputation
Lots of companies and contractors are good at selling their services, but a lot of them aren’t very good about following through on their promises. It’s important to look at a vendor’s reputation before you agree to work with them to find out if others have had positive or negative experiences in the past. If others are praising their work, it’s a good sign. But companies with bad or few reviews should be a warning sign to proceed with caution.
Tip #2: Do Your Businesses Align?
You’ll be working with vendors and suppliers quite often and it’s not like going to Starbucks for a quick coffee. These are relationships you’ll need to build and nurture. So, it’s extremely helpful if your goals and missions align with one another. If your vendor doesn’t share the same ethics or values as you, you’ll be setting yourself up for a stressful and aggravating relationship. Check out the supplier’s website and social pages to get a feel for whether their business is a match with yours.
Tip #3: See How They Communicate
Good communication is essential for any successful relationship and your brand’s relationship with your vendors is no different. How long does it take your potential vendor to respond to your messages? Do they communicate in the format you want or are they responding to your phone call with an email the next day? Clear and timely communication will help your relationship run smoothly every step of the way.
Tip #4: See if They’re Clear and Transparent
Honesty and clarity are a few other big keys to success when it comes to working with vendors. Have they been clear with you from the start about what they can do and how they’re going to do it? Or, are their answers vague and open to some interpretation? You should know exactly what’s included in your agreement at all times and if anything is ever unclear, clarify it BEFORE you begin working together.
Your relationships with vendors and suppliers can be some of the most rewarding in your career. Ideally, you’ll be working together in ways that are mutually beneficial. Do your research first to see if they have a good reputation, have the same goals as you, communicate well and are clear about what they bring to the table.
Want to learn more about building your travel business? Everything you need to know is right here!
The TSA Business Lounge is THE place to connect with other like-minded individuals in the travel industry. In this free group, you can make connections, ask questions, offer your own tips and advice, and become a travel industry pro with an awesome group of travel pros by your side! It’s an amazing way to learn and grow in the travel industry.